1. What forms of payments do you accept?
We accept Visa, MasterCard, AMEX, Shopify Pay, Apple Pay, Google Pay and Paypal.
2. Is it safe to use my credit card on your site?
Yes! Orders placed on our site are encrypted using SSL technology, the industry-standard authentication and encryption technology, to ensure your transactions are protected. Meaning you leave our site and make your payment on the SSL site, so please don’t worry.
3. How do I check my Order Status?
Once you have submitted your order, a confirmation email will be sent to the email address associated with your account. Orders generally take 1-2 business days for processing and may be subjected to payment verification.
To check the current status of your order or to view your order history:
- Sign In to your account.
- Click on My Account at the top of the page. Then select Order history & details
- The Order Status can be found under the column indicated - Status
4. How do I track my order?
You will be sent an order confirmation email once your order has been received. A second shipping confirmation email will be sent once your order has been mailed, and it will include the tracking number for your package.
5. Can I modify or cancel my order after it has been placed?
We work hard to process your order as quickly as possible. We recommend thoroughly reviewing all information prior to submitting your order.
If your order is in a pending status, we may be able to make modifications, shipping changes. or cancel your order. Please email us immediately if you require a change.
Once an order has been processed, we are unable to change the contents of your order. However, shipping changes may still be made.
Once an order has been shipped, we are unable to change the contents of your package or the method of shipping.
6. What happens if my order is undeliverable?
When a package is refused or undeliverable, the shipping company will charge TheWildflowerShop for the return delivery cost. If you choose to refuse or do not coordinate pickup of the items you ordered, you will be responsible for return shipping costs.
If you would like to have your package re-shipped, please email our customer care to coordinate shipping. If you would like to cancel your refused/undeliverable order, you will be responsible for return shipping costs and a 15% restocking fee will be deducted from your refund to cover the cost of processing your order.
7. What do I do if I receive a faulty/incorrect item(s) in my order?
We want to sort out any issues with faulty/incorrect item(s) straight away.
Please feel free to contact our Customer Service department via this email firstname.lastname@example.org and provide us with your order number and attach photo(s) of faulty/incorrect item(s) so that we can submit your case to our accounts for further processing. We'll get back to you as quickly as we can.
8. Can I get a refund if the price has changed since I ordered it?
As an online business our prices change in response to fashion trends and stock. In this case we will not refund the difference.
9. What should I do if I still have further questions about my order?
Please feel free to contact our Customer Service department via Live Chat or email us at email@example.com, we usually reply within 48 hrs of receipt of the sent email Mon-Fri (except on sat, sun and public holidays)