We have no questions asked return/exchange policy, if for any reason you do not absolutely love your selection, you may return the item(s) in their original condition within 45 days from the date of purchase. Items have to be returned to either our Singapore or China Office to be refunded.
(Due to Covid-19; our Singapore office is currently not accepting any returns, so returns have to be received at our China Office only)
We will issue a refund for the value of the merchandise returned and received in their original condition. Original shipping and handling fees are not refundable. Return postage is borne at customers' end and custom tax (if any) incurred from the return will be deducted from the refund amount.
To minimize the wait time for return, we also offer a one time "no return required' policy that allows customers to get the exchange pieces sooner. We do not require the items to be mailed back. Only payment to cover partial cost of the exchange is required.If you have opt to return the items, kindly ensure the merchandise(s) are in the following conditions.
- Label & Tag intact with original packaging
- Unworn and unwashed.
- Any product purchased under SALE cannot be returned.
- Hair accessories, beauty products & earrings cannot be returned.
- OUT OT STOCK items are not refundable.
All returns that do not fall under the above 5 criteria will be sent back to customers, at your expense.
Kindly note: We will not be responsible for returned packages that do not reach us. We strongly advise the use of Registered Mail so that tracking number can be provided by the postal agent for tracking of the package.
2. How long do I have to make a return or exchange?
We accept return or exchange within 45 days from purchase at our store.
3. How do I make a return?
To return your item(s), follow the steps below:
Simply request for our return/exchange form and return together with your item(s) in its original condition.
Upon receipt, we will issue a refund for the value of the merchandise returned after deducting the original shipping and handling fees and custom tax (if any) incurred from the return.
You may ship back the return with an insured and traceable shipping carrier of your choice. We recommend obtaining a receipt for all shipments and keeping it for your records. If you have any questions or concerns about Return Shipping, please feel free to contact our Customer Service department via Live Chat or email.
4. Do I need to pay for the return?
On returning the item(s), if the request is from your goodself, you will have to bear the postage cost of sending back the item to us.
Return postage varies from country to country and is not within our control. Kindly check with your local post office for more information on International registered postage options.
5. How to make an exchange?
To exchange your item(s), follow the steps below:
Simply print and complete our return/exchange form and return together with your item(s) in its original condition.
Upon receipt, we will issue a store credit for the value of the merchandise returned which you may use it in your exchange item(s) with us.
To make exchanges fast and easy, you may also place a new order with the item(s) you like to receive. After the order is paid for, it will be processed and shipped out promptly. When we receive your return, you will be refunded for your original item(s).
6. Can I send back items from different orders?
Yes. To save on shipping time, you can return item(s) from multiple orders as long as you include the corresponding order numbers for each item. We recommend you print out the return form for each order or write each order number on a slip of paper and include them inside your return package.
7. Have you received my returned item(s)?
As postal delivery time is not within our control, we are not able to assure the exact time it reaches us. Upon mailing, please email us the tracking number so that we are able to track your package and locate where it is. Upon receipt, we will contact you as soon as possible.
8. Why hasn’t my return been completed yet?
Most returns are processed within 7 business days after we receive your return. Once your return has been processed, you will receive an email from our accounts. We won't leave you hanging!
9. What should I do if my refund is incorrect?
We’re really sorry if we’ve made a mistake with your refund!
If this is the case, please feel free to contact our Customer Service department via Live Chat or email us and we’ll try and sort it out for you as soon as possible.
Kindly note: the following may affect the amount you have been refunded:
- The delivery charge, which is only refunded for cancelled orders.
- Any discounts that were applied at the time of sale, which may not now be applicable.
10. What should I do if I still have further questions about the return or exchange?
Please feel free to contact our Customer Service department via Live Chat or email us via firstname.lastname@example.org, we do usually reply with 48 hrs of receipt of the sent email Mon-Fri (except on sat, sun and public holidays)