1.    Do you offer Free Postage?

Yes! We offer Free Postage Worldwide for orders above USD 100 or more, excluding the cost of shipping. Free Shipping for your order is automatically applied during checkout.

If your order is below USD 100, postage rate is charged at USD 7 for the first piece and USD 5 for the second piece onwards. Postage fees will be calculated during checkout before payment.

 

2.    How long does shipping take?

We usually ship within 48 hours of successfully processing your payment. We do not ship on Saturdays, Sundays and public holidays.

As we are currently expanding, your orders may be dispatched from either of our 2 warehouses' location (from Singapore or  China).

International Delivery time frame takes about 8 - 22 work days (guideline provided by the Postal Service).

 

3.    Do you offer expedited shipping?

Yes, we do offer Express Mail Service which takes 5 - 7 work days for delivery, depending on the country of delivery. Please email us for the express postage rates before purchase; as postage is calculated based on weight.

If you like to do an upgrade of postal service, please proceed to place your order and we will send an invoice for the express postage seperately after your order is confirmed.

 

4.    Do I have to pay custom and import tax charges?

International orders may be required to pay sales tax, duty and/or Custom charges.

All Taxes and customs charges are the responsibility of the customer and are not included in the cost of the order or shipping charge. Taxes and customs charges differ depending on the country and state of the shipping address. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you. The Wildflower Shop is not responsible for any additional taxes and custom charges that are requested during the shipment of your order.



5.    How can I track my order?

You will be sent an order confirmation email once your order has been received. A second shipping confirmation email will be sent once your order has been mailed, and it will include the tracking number for your package.

We ship via DHL (Hong Kong) or China Post and once the orders reach customers' countries, the packages will be handled by the respective Nation Post Office in the country.

For example:

orders to USA will be delivered by USPS (Trackable via https://www.usps.com)

orders to Canada will be delivered by Canada Post (Trackable via https://www.canadapost.ca)

orders to United Arab Emirates will be delivered by Emirates Post (Trackable via www.epg.gov.ae)

If customer's Nation Post Service does not have an online tracking capability, tracking information can be obtained from https://www.deutschepost.de/sendung/simpleQuery.html?locale=en_GB or

http://track-chinapost.com/startems.php

 

6.    What happens if I refuse a package or it is undeliverable?

Refused or undeliverable packages are subject to a return postage fee  and 15% restocking fee.

Want to reship a refused or undeliverable package? The new shipping costs depend on which new shipping method you choose. If you would like to cancel an order that has been returned to us, you will be responsible for a return shipping fee and a 15% restocking fee will be deducted from your refund to cover the cost of processing your order. We reserve the right to void or refund a payment for any order at any time for any reason. Please email us if you have any questions or concerns.



7. Do you ship to P.O Boxes or Military APO/FPO addresses?

Yes, we do. Please email our customer service if you require any assistance in placing an order.

8. What should I do if I still have further questions about shipping?

Please feel free to contact our Customer Service department via Live Chat or email us at customersvc@thewildflowershop.com. We usually reply within 48 hrs of receipt of your email Mon-Fri (except on sat, sun and public holidays).